It's natural to have questions about counsellors, services, and the counselling process. 

We hope that we are able to answer your questions with the information below.

If you do not find what you are looking for please feel free to contact us directly. 

Frequently Asked Questions


Is therapy confidential?

Psychologists are required by law to maintain client confidentiality. Psychologists will not share confidential information without their client's written consent. However, there are limitations to confidentiality. It is important to discuss the limitations of confidentiality with your counselling in your initial appointment. 

How long is a therapy session?

Individual therapy sessions are typically 50-minutes long. The duration of counselling sessions can vary based on the needs of the client. In some cases, an individual appointment that is 90 minutes is better suited the client's presenting concern or area of focus. 

Couples counselling appointments are typically 90 minutes long to ensure that each partner has enough time to share about their concerns and experiences. However, session duration is flexible and designed to meet client's preferences and needs. 

Family counselling sessions vary depending on the number of people present. It is important for each member to feel as though they had enough time and space to share about their feelings and concerns. These session duration are typically discussed and mutually agreed upon in initial appointments. 

How long will therapy take?

Duration of counselling varies on an case-by-case basis. It is difficult to determine how many sessions counselling will take as this depends on many factors. Brief counselling is typically between 3-15 sessions. It is important to discuss with your counsellor your expectations and hopes for counselling. 

How much does it cost?

The cost of counselling can vary. Psychologists typically charge between $190-200 per hour. If you would like to know more about the rates for our counsellors please contact us via email at 

Is therapy covered by my benefits?

Psychological services provided by a registered professional is covered by many extended health care benefits. Psychological services can also be claimed through income tax. 

How do I make and appointment?

Appointments can be made by emailing or over the phone, by calling 780-999-2023.


How do I know if I need therapy?

Psychological services can be helpful for a wide variety of life concerns. Therapy may be appropriate for you if you are struggling with emotions, negative thoughts, or engaging in behaviours that have negative consequences in your life. Psychological support can also be appropriate if you are feeling unhappy, unsatisfied, or unfulfilled in your life or if you are feeling anxious, down, blue, depressed, sad or worthless. If you are unsure whether you need therapy feel free to contact us for a free consultation.

I'm not struggling but someone I love is, what can I do?

Dr. Stillar believes in the tremendous healing power of family. She works with caregivers, parents, and siblings of loved one's struggling with mental health issues to help them learn skills to support their loved one. 

What if I need to cancel my appointment?

If you need to cancel your appointment please contact us via email,, or by phone, 780-999-2023. Please cancel your appointment at least 24 hours in advance so that we can offer the appointment to another client who needs our help.

How do I know if counselling is working?

It is important to set goals in counselling so that we can monitor progress to know if counselling is working for you. Your therapist will help you set manageable and realistic goals in your first session so that we can make sure you are on the road to recovery. 

How do I know if you're the right therapist for me?

Client-therapist fit is a very important factor to consider. It can be hard to know if a counsellor will be a good fit for you without meeting them first, but some ways to assess fit can be by perusing their website to get a sense of their counselling style, perspectives, and approaches. 

At Stillar Psychological we encourage new clients to contact us to set up a free, brief consultation where they can ask Amanda any questions and assess fit over the phone. 

Initial appointments is also where fit can be assessed. Amanda discusses client-therapist fit with all of her new clients and encourages and open and honest discussion about this. If you don't feel as though Stillar Psychological is the right counselling provided for you, Amanda is happy and willing to provide referrals to other practitioners. 

Didn't find what you were looking for?

If you didn't find the answer to a question you have please let us know and we will try our best to get you the information you are looking for.